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EXCEPTIONAL CUSTOMER SERVICE

EXCEPTIONAL CUSTOMER SERVICE

handsome young african american businessman in office
About the Training

This course is focused on teaching you on how to imbibe an exceptional Customer service Skills

Who should Attend?

Customer Service Executives, Front Desk Officers, Sales Representatives.

Training Objectives

  • Understanding the role & importance of the customer
  • Handling difficult customers (skill, techniques and protocol)
  • Different Levels of Customer Service
  • Exceeding customer expectation
  • Improving service delivery through effective communication

Programme Outline

  • Defining Emotional Intelligence
  • Recognizing and understanding your emotions and that of
  • The role of emotions and feelings in decision
  • Personal audit/
  • Skills Development: The social skills of influence, communication and conflict management; building trust and commitment by emotional
  • Cultivating awareness of other people feelings, needs and

Duration

1 day intensive training

Cost

Thirty Thousand Naira (N30, 000)

how can we help you?

Contact us at the Consulting WP office nearest to you or submit a business inquiry online.

“Great things in business are never done by one person. They’re done by a team of people.”

STEVE JOBS

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