Duration: 48min : 18s

Training objectives
By the end of this course, you would be able to:

  • Understanding the role & importance of the customer
  • Handling difficult customers (skill, techniques, and protocol)
  • Different Levels of Customer Service
  • Exceeding customer expectation
  • Improving service delivery through effective communication
  • Strategies for Customer Retention
  • Managing Difficult Customers

About the Course
This course is focused on teaching you on how to imbibe an exceptional Customer
service Skills

Who should attend?
This course is designed for Customer Service Executives, Front Desk Officers, Sales
Representatives, Entrepreneurs, and Small Business Owners.

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